CX-BEYOND NPS

Brainstorm Team Meeting
On a Video Call

CUSTOMER EXPERIENCE TRACKING

Customer Experience or CX tracking assesses the end-to-end stakeholder journey. The Catalyst CX process maps customer paths, advising a selection of metrics for ongoing measurement. Feedback on CX touch points drives more customer centric behaviour and provides input to an organisation's CX strategy.

NPS & BEYOND

Net Promoter Score or NPS is a lead indicator of organisational health. Catalyst has used NPS and equivalent methods for two decades across 40 business categories. We understand the potential and the limitations of standard NPS methodology. Our Beyond NPS approach adds additional depth and diagnostic capacity. This process provides greater richness and insights on growing NPS and improving business outcomes.

Business Meeting
 

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