Catalyst Service Quality Index (SQi)
Quality service leads to stronger customer relationships, increased profit, market share and a more positive brand image.
The Catalyst SQi is designed based on academic research to benchmark best practice in service quality and identify improvement opportunities for service oriented companies.
The SQi has been used to award companies offering the best quality service in Australia, New Zealand and throughout Asia, across more than 50 service categories.
The SQi is based on measuring the five key pillars of service and is combined with powerful diagnostics to drive quality service improvements.